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Invoices automatically receipted with wrong payment

Carolyn21
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Invoices automatically receipted with wrong payment

Almost every month I end up with an invoice automatically receipted with a payment made months before the invoice date in the bank feed/transactions - the only thing in common is the amount. The customer then views the invoice and sees it paid so doesnt pay by the due date. Every time I delete the "payment" the next day it has re-receipted the invoice.  

 

This never happened in the old version. How do I stop the auto-receipting of invoices ?

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CloverQ
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Re: Invoices automatically receipted with wrong payment

Hi @Carolyn21 

 

In new Essentials/MYOB Business, you can stop the auto matching by going to Banking > Bank Rules > untick the option 'Automatically match bank transactions to MYOB bills and invoices'.

 

Having said, if you often have invoices of the same amount, it would be a good idea to reconcile the bank transactions more frequently so there aren't many old bank transactions with the same amount built up . 

 

If you have any further questions please do not hesitate to post again.

Kind regards,
Clover

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bill4379
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Re: Invoices automatically receipted with wrong payment

Why are my sales showing as paid on my reconciliaton screen as soon as I enter them- never happened before!

Komal_S
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Re: Invoices automatically receipted with wrong payment

Hi @bill4379 

 

Apologies for the delay in response. So we can investigate this, can you confirm if you have enabled online payments? If yes, the invoice should be automatically closed once the customer has made the payment. If not, attach a screenshot of the window where the invoice shows as paid. 

Kind regards,
Komal

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JulianFoot
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Re: Invoices automatically receipted with wrong payment

I have the same problem.

 

However even when reconciled and assigned the system still assigns the wrong payment to the invoice the moment its created. 

 

Quite frankly the new version of the software is a buggy mess still.

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