Invoices not showing in invoice list

[Chris20]

When I go to Sales > Invoices and choose All customers, Status: Open, and Period: This Financial Year, all it shows up is invoices that are not overdue.

Any overdue invoices are not showing like they always have. This only started within about the last 24 hours or so.

I want to be able to see all invoices that are not yet paid.

[BrendanJ]

It has started doing this for me since they "fixed" the dashboard. It's really wearing thin how much they are stuffing this up and making it impossible to use. Maybe I need to send them an invoice as over the last few updates I can't even do my book work.,

I want to move over to Xero but I can't even catch up on MYOB as its gotten worse.,

[Chris20]

Yeah, I've been having a lot of frustrations and errors with MYOB lately, I'm seriously considering switching to Xero as well.

Some of the issues are it duplicating invoice numbers, just not being able to access anything like I'll just want to quickly do work but they throw up a message saying they're updating or somehting like that when I don't think they are, it's just their standard error message. Then they'll allocated a payment a receive in my bank account to a random invoice just because it has the same dollar value, it doesn't matter that it's a totally different customer.

[BrendanJ]

Them allocating payments does my head in, I even have that turned off.

I have a lot of invoices whithc are the same value and its auto allocating payments to account custmers but then leaving the invoice open on the one it needs to be paid to. IT causes a lot of wasted time. MYOB was so much better 12 months ago before they started running it into the ground.

[Sharon1969]

Yes!!! This!!!!  I cannot find all my open invoices no matter what dates I put in the bloody thing!!  If I pick "all" invoices I don't get the open ones, if I pick overdue I only get them, if I pick open I don't get them all....  driving me insane!!!  Totally agree with your comment - STOP CHANGING THINGS, especially when you change things they dont work!!!!

[Sean_DC]

Hi all,

Thank you for your posts. When you click the dropdown box it will show both Open and Overdue. Kindly try signing out and then signing in again. You can also try signing in to another browser. 

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

[Sean_DC]

Hi all,

We appreciate your patience regarding this matter. Posting here again to let you know that the team was aware of this and that a fix was done last Monday. Open should show both Open and Overdue invoices. Overdue should be specific to Overdue invoices only. If you seem to have the same problem with the results showing, kindly log out of your account and log back in. You can also clear your browser cache or try a different browser. Here I am posting updated sample screenshots of what it should look like when choosing from either Open or Overdue.

OPEN

OVERDUE

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.