Items not appearing on invoices or bills

[MotifEmbroidery]

Hi, when I try to enter items on an invoice or bill they are not appearing.

How can I fix this issue.

[Sam_R]

Hi @MotifEmbroidery,

Thanks for reaching out. 

So that I can run a diagnostic script over your file to try and identify the issue, could you please confirm the last 4-digits of your serial number?

[MotifEmbroidery]

2810

[MotifEmbroidery]

@Sam_R  2810

[Sam_R]

Hi @MotifEmbroidery,

It seems I can only find an old account attached to your email. Could you please send me the full serial number via private message?