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MYOB Essentials emails not sending

pkm
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MYOB Essentials emails not sending

Comes up green says its sent, but doesn't and when I go back into the invoice it doesn't say it has been sent

13 REPLIES 13
Tracey_H
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Re: MYOB Essentials emails not sending

Hi @pkm 

 

We are aware of an issue where sent emails are not being received by customers. Our teams are investigating and working to get this resolved as soon as possible.

 

We do apologise for the inconvenience caused.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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MortonHealth
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Re: MYOB Essentials emails not sending

YES MINE TOO

CapeFreight
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Re: MYOB Essentials emails not sending

Ours has been playing up since 25th March some send and some don't

topten
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Re: MYOB Essentials emails not sending

pretty poor when a product cant even do the basic thing its meant to do. i mean not being able to invoice customers because MYOB cant send emails is pretty close to a joke. 

parkerad
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Re: MYOB Essentials emails not sending

I am having the same problem.  Need to get this fixed asap.

Lisa5
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Re: MYOB Essentials emails not sending

Any update?

 

Mowing
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Re: MYOB Essentials emails not sending

will the invoices need to be sent again ? or will it do it.

 

why havent they put back the old seach function    "OPEN and NOT SENT"  i used it every month find  and send open  not sent invoices.

 

I cant believe they havent gone back to the old platform it was 100% better and easier

 

Disapionting that a email wasnt sent to users saying there is a issue.   how long have the issue been going on?

Fun
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Re: MYOB Essentials emails not sending

I have had the same problem for a few days now and have a pile of invoices to send off. Please notify as soon as this is resolved. You realise cashflow dries up pretty quick. This is urgent now

Tracey_H
MYOB Moderator
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Re: MYOB Essentials emails not sending

Hi Everyone

 

At this stage we're not able to provide an update on this, our developers are working to get this resolved as quickly as possible.

Please don't hesitate to subscribe to this post for updates: AccountRight and MYOB Business/Essentials - Emails not sending

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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