Name showing on email

[Jo6030]

Hi Guys

When I send and Invoice and cc myself it comes from "Bianca Lemon" how do I cahange this back to my business name?

[Steven_M]

Hi @Jo6030 

When sending an email in MYOB Business you can set the name of the customer that the email is coming from. This is set in the Business Name Menu>>Sales setting>>Email defaults>>From name. 

For more information in setting up email defaults please see Help Article: Set up default emails.

[Jo6030]

Thank you but I tried that and no mater what I do they print in Italics

[Jo6030]

Sorry I sent the wrong reply. I already have the name set correctly to my business name so I have no idea where the Bianca Lemon comes from. But I regularly receive remittance advises from other companies that also say they are from Bianca Lemon!!!!

[Steven_M]

Hi @Jo6030 

When looking at the email what part of the email is showing as that name? In addition to that, does it show as that name if you send it to an external or dummy email address outside of the current email program you are using?

[Jo6030]

please see attached I just sent out a heap of invoices and always cc myself attached is a screen shot of my inbox

[Steven_M]

Hi @Jo6030 

That value should be taken from those Email defaults - From name section on the Sale settings.

For us to investigate further we would need to see a screenshot of the Email defaults window and see a screenshot of the full email in your email client. You are welcome to send this to me in a private message on this Forum you would need to use the Photos option to add those images.