Not showing all open invoices

[JonoWZ]

All Myob updates over the last 6 months have been super frustrating however the last few days have got to the point where I cant even get up to date with my invoicing. Only open invoices back to the 6th of this month are showing, nothing before that, even though I know there are about 30 or so... I know the move to another accounting program will be so painful but I think its well overdue, this is rediculous

[pippypip]

Myob should shop playing around with new features and updates and start concentrating on fixing the bugs and getting the current program working correctly. 

[Sharon1969]

Yes!!! This!!!!  I cannot find all my open invoices no matter what dates I put in the bloody thing!!  If I pick "all" invoices I don't get the open ones, if I pick overdue I only get them, if I pick open I don't get them all....  driving me insane!!!  Totally agree with your comment - STOP CHANGING THINGS, especially when you change things they dont work!!!!

[Sean_DC]

Hi all,

Thank you for your posts. When you click the dropdown box it will show both Open and Overdue. Kindly try signing out and then signing in again. You can also try signing in to another browser. 

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

[Sean_DC]

Hi all,

We appreciate your patience regarding this matter. Posting here again to let you know that the team was aware of this and that a fix was done last Monday. Open should show both Open and Overdue invoices. Overdue should be specific to Overdue invoices only. If you seem to have the same problem with the results showing, kindly log out of your account and log back in. You can also clear your browser cache or try a different browser. Here I am posting updated sample screenshots of what it should look like when choosing from either Open or Overdue.

OPEN

OVERDUE

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

[lizleadbetter]

This program worked fine for about 5 years - only a couple of oddities - but it has been ridiculously full of bugs in the last year or two. What has happened??? The bug of not seeing all open invoices is still an issue for us. Now we have to go through ALL transactions to find what is outstanding. Despite clearing the cache, signing in and out, refreshing constantly, we still cannot see all open invoices correctly.

Please advise on what is the preferred Browser as we're using Chrome and losing patience. Edge also has the same issue.

[Sean_DC]

Hi @lizleadbetter 

I understand your frustration over the experiences you had with using the software. Our team is working hard on improving all features and it is a priority for us to provide you a great and seamless software to use. This concern with the status of the invoice has been resolved before. Here's a sample screenshot of what it would look like when choosing the status Open for invoices. 

If this is not what you're seeing and you have already cleared your cache, kindly try logging in using a different device. If you're still experiencing this on other devices and on different browsers, kindly send a private message with the following information/details: 

• Serial Number
• Account Name (Company Name)
• Your full name and email address
• Screenshot of the error/issue
• Error Log From Chrome

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.