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Payment shows as being received before invoice date - no bank transaction though

TopDogAlex
Contributing Cover User
8 Posts
Contributing Cover User
Australia
Contributing Cover User

8Posts

1Kudos

0Solutions

Payment shows as being received before invoice date - no bank transaction though

Hi all, have had a really weird occurrence :
15.09.22 - created invoice and emailed
15.09.22 - email failed to deliver
19.09.22 - customer paid cash
20.09.22 - went in to update invoice and it shows that payment has been received via Direct Deposit (automatic payment receival via MYOB) last year 13.08.21

Can anyone explain this !?!Capture Inv 977.JPG?!?!?!???????????
 

1 REPLY 1
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

699Kudos

1,132Solutions

Re: Payment shows as being received before invoice date - no bank transaction though

Hi @TopDogAlex 

Can you please click on the CR number and attach a screenshot of that window here so we can investigate this, you're also welcome to send this by Private Message if it contains sensitive information.

Kind regards,
Komal

MYOB Community Support

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