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Receipts

traveller44
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Receipts

In Essentials, I cannot find how to generate a receipt. The help states the following:

 

Provide a receipt

When a customer makes a payment, provide them a copy of the invoice (showing the payment) as a receipt. See Emailing, printing or downloading invoices.

 

However, when issuing the Closed invoice, there is still a Due Date, the words "Tax Invoice", and Payment information provided, which is silly for a receipt.

 

As a workaround, I have tried to create a Receipt email template, but found that I could not change the above elements.

 

Lacking essential features .. or am I doing something wrong?

 

 

3 REPLIES 3
Komal_S
MYOB Moderator
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MYOB Moderator
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Re: Receipts

Hi @traveller44 


It's not possible to change the default header of the invoice at this stage, but this is a potential candidate for future development as more customisations are planned for this product range. 

Kind regards,
Komal

MYOB Community Support

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traveller44
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Re: Receipts

Could we please have an understanding when receipts and/or the receipt template work-around will be available in Essentials? This is important to know, as my expectation is to be able to generate proper receipts rather than reissuing a tax invoice with zero balance containing due date and payment information - which causes confusion with our clients.

 

Komal_S
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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700Kudos

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Re: Receipts

Hi @traveller44 

We cannot provide an estimated time frame of when this would be available but thanks for raising your concerns and I've passed on your feedback to our teams. As soon as anything around this changes, we'll post an update. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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