Recording payments - CP with no description

[Vic3]

I am struggling with the new format. I have customers that pay their invoices by credit card to our head office. I record the date of the payment and record it through a clearing account. At the end of the month I total the payments and pay them off outstanding bills from our head office. It use to have a reference CR Payment/Customers name. Now when I do it the reference is CP with no description. I just don't understand.

[CloverQ]

Hi @Vic3 

I'm afraid that the screenshot is too blurry to read the details. I gather that it's the Reconcile Accounts window, the Description column corresponds to the 'Description of transaction' field of that payment transaction. I'd suggest clicking on the reference number to view the transaction details and check if the 'Description of transaction' field was left blank. 

When recording invoice/supplier payments, if the description field was left blank it will be automatically filled with 'Payment; name', Spend Money/Receive Money transactions will leave the blank description field as it is. 

I hope this helps. If you are still having problems please provide an example of the transaction details and how it apppear on the reconcile accounts window, we are happy to check it further.

[Vic3]

Ok.... Thanks for that. I now have to record these transactions against outstanding invoices. I use a clearing account as the payments are taken at head office and are put against our statement we owe them. How would I do this? Thanks Vicki

[Vic3]

I asked for help a few weeks ago but no one responded so I'm trying again.

My head office takes credit card payments for some of our customers. They take this amount off our monthly statement of money we owe them and I put as paid for the customer. At the end of the month I total the amount of credit card payments and put it through a clearing account and pay the total, off invoices I owe head office. With the new system I can't figure out how to do it. I have attached a photo.