Request for additional information and documentation for online invoice payments

[Tracey_H]

Hi everyone,

The MYOB Payments Review Team are working with customers who have online invoice payments enabled to verify account information.

It’s important if you have these outstanding requirements to submit the documents requested by the deadline to avoid services being restricted, and to continue receiving invoice payments from your customers.

What you need to do

Contact our MYOB Payments Review Team through the contact details provided below referencing your serial number.

They’ll let you know:

1. What documents are required; and
2. Supply you with a secure link to upload the documents.

There are specific documents we’ll need to check and verify based on your business structure. Click on your business structure below for more information:

Individual	Sole Trader
Company	Partnership
Association	Government Body
Trust	Co-Operative

If you have already completed the requirements and uploaded your documents, there is no further action required.

Your information is secure

If you receive an email from the MYOB Payments Review Team regarding updates to your online invoice payments, it is a legitimate email.

If you have been asked to supply documentation, it can be uploaded using the secure FTP link that has been supplied within the email from the Payments Review Team.

The full FTP link shared is unique to your business and will always start with https://ftp.myob.com/dropzone/...

The documents you supply are only accessible by our Payments Review Team and are not shared with other parts of the business.

Why is this action required?

Due to recent changes to anti-money laundering and customer due diligence obligations, the verification requirements have changed for all customers of MYOB’s online invoice payments service.

All financial institutions, including MYOB, have a regulatory requirement to ensure that when offering a financial service, we verify individuals associated with a business that is applying or has applied for a financial product.

By providing this information, you are playing a key part in keeping Australia's payment system free of money laundering.

We’re here to help

If you have any questions, contact the Payments Review Team on:

Phone: 1800 860 317

Email: payments_review@myob.com

[Steven_M]

Hi Everyone 

Due to recent changes in anti-money laundering and customer due diligence obligations, we have requested additional documentation from our customers using online payments as part of Know Your Customer (KYC) requirements.  

Firstly, thank you to those that have actioned the request and sent through those documents – there is no further requirement from yourself at this time.  

There are some customers yet to provide those documents. As a result, their online invoice payments service has been restricted and they will not be able to receive invoice payments from their customers until the documents are provided.

How do I know I am impacted? 
We will be communicating to customers that haven’t provide the documentation through email and phone. 

If you are unsure whether your documentation has been provided and your KYC requirements completed, please reach out to the MYOB Payments Review Team: 
Call: 1800 860 317 
Email:  payments_review@myob.com

What is restricted?

Customers that haven’t provided the required documentation, and therefore not completed their KYC requirement will not be able to receive invoice payments from their customers or access the following benefits: 

• Offer your customers popular and convenient payment methods such as Mastercard, Visa, AMEX and BPAY. 
• Automatic reminders and payment reconciliation.  
• Offer secure online payments with PCI DSS compliance. 

How do I remove restrictions and release payments? 
If you are restricted, your services can be restored, and your funds released by providing the necessary documentation and completing the KYC requirements.

If you are unsure what documentation needs to be provided, please contact the MYOB Payments Review Team: 
Call: 1800 860 317
Email: payments_review@myob.com 

If you have any questions, contact the Payments Review Team on: 

Call: 1800 860 317 

Email: payments_review@myob.com