Unknown error code when trying to update EOFY Adjustment indicator on general journal

[SaraJ]

I have a very large general journal (over 2,000 line items) which has posted successfully. However, when I try to update the record to tick the EOFY adjustment indicator, the system cant cope with it and continues to give me an error message per the attached screenshot. Alternatively I have tried deleting the journal so I can post a new import with the EOFY Adjustment indicator ticked and the system cant cope with that either - gives me a network error message.

[gavin12345]

Hi @SaraJ 

Not sure how to resolve this - I note you are using the Browser. Perhaps try using AccountRight rather than browser. And it that doesn't work, trying doing this offline.

For future reference, I would certainly not recommend pushing MYOB to or beyond its limits with large 'anything' - by anything I mean large GJ's, Inventory Adjustments, imports, even excessively long Invoices. Break it up into more manageable chunks. While technically possible, MYOB unfortunately does not cope well with 'large'.

Regards

Gavin

[Sam_R]

Hi @SaraJ,

Thank you for your post.

I have not come across cases of this error before when doing this process, however, I'm more than happy to look into this for you. 

As @gavin12345 suggested, did the error replicate in the Desktop version of AccountRight?