Partner Zone

View Invoice Link

sandifrolich
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

17Kudos

0Solutions

View Invoice Link

The green view invoice link on the emails MYOB is sending out with my invoices generates an invoice that has nothing to do with our business and has never been generated by our business?  

Screenshot 2022-09-13 140715.png
1 REPLY 1
ChrisMYOB
MYOB Moderator
1,178 Posts
MYOB Moderator
MYOB Moderator

1,178Posts

80Kudos

137Solutions

Re: View Invoice Link

Hello @sandifrolich 

 

Thank you for your post. 

Are you able to please detail what about the screenshot that doesn't relate to your business so that I can investigate what is happening? 

Looking at the account linked to your forum email login I can see that the business name lines up. Is it the details in the invoice which are wrong? is it the customer details that are wrong? the prices or total? 

Are you able to please send a screenshot of the original invoice so that I will be able to make the comparison between them?

In the meantime, I am able to suggest clearing your browser cache and trying to send the invoice through another browser to see if the same thing happens. 

Please let me know how you go.


Kind regards,
Chris

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