Account suspended

[LCollinsFCA]

Hi there - I have paid an unpaid invoice (credit card changed) and I cannot login to finalise the STP for my client!  Please help?

The message shows "You can also make payment via MyAccount or request a 'reattempt' on your account."

How can you "reattempt" - I can find no other reference to this.

Thanks

[Doreen_P]

Hi, @LCollinsFCA 

Thanks for your post, and Welcome to MYOB Community Forum.

To further assist you with this, kindly send me a private message with the following details:

• Serial number
• Name of primary contact and email address
• Business name
• Amount of paid invoice

Best regards,

Doreen

[Leneth_A · Accepted solution]

Hi @LCollinsFCA,

Thanks for working with me via private message and I'm glad to inform you that we have resolved it. We will be closing the thread now.

If you come across any further issues, don't hesitate to start a post again and one of our Moderators will attend to it.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth