Adding a user

[Tony_S68]

I cannot add my accountant as a user to access my information, have tried a couple of differnt ways

Help please

[Celia_B]

Hi @Tony_S68 

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

If your company file is online you can allow access to your contacts anywhere and anytime, and by anyone you invite but please take note that only the company file administrator, or a user assigned the administrator role can set p the user access. You can check on this Help Article : Set up user access. This contains more information on how you can set up a user access. If you still having the same issue,  Please send me a Private Message with more details on your account. i.e. Serial number, Company name, Email Address associated on your account and your first and last name. 

Let me know if you need further assistance with this. I am happy to assist you further. 

Thanks, 

Cel

[Tony_S68]

No I've already tried that.

I need help please

[Celia_B]

Hi @Tony_S68 

Thank you so much for getting back to us and provide an update. 

May i request you to send me a Private Message with more details on your account?

• Serial Number 
• First and Last Name 
• Company Name 
• Email Address

I'll wait for your reply 

Thanks 

Cel

[Tony_S68]

I'm sorry I don't know how to Private message you

[Tony_S68]

I'm sorry I don't know how to private message you!

[Celia_B]

Hi @Tony_S68 

Thank you for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern. 

You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.

Or kindly click on the highlighted word Private Message. 

Waiting for your response

Thanks 

Cel

[Tony_S68]

I must be doing something wrong

There is no envelope symbol when I click on my Avatar and clicking on the private message link doesn't work

[Celia_B]

Hi @Tony_S68 

Can you please try to send a Private Message again. Just click on this highlighted word Private Message 

Waiting for your response 

Thanks

Cel

[Tony_S68]

I replied to the private message, but this message pops up.

You have reached the limit for number of private messages that you can send for now. Please try again later.