Business not showing

[Joanne22]

When I try to log in to my account I get the following message and can't access my business or dashboard. How can I fix this? 

[Celia_B]

Hi @Joanne22,

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

In this regard, if you receive this error or you're unable to see your business, my recommendation would be to clear your browser's cache and/or try in a different browser. In addition to that, ensure that you are using the correct login page. This can be done by navigating to the MYOB website and selecting Sign in>>MYOB Essentials or you can access it on app.myob.com.

If the error persists, you can send me more details on your account, your Serial Number, Business name, Email address via Private Message for further investigation of the issue. 

Let me know how you go and if you still need further assistance with this. I'm happy to assist you. 

Best Regards, 

Cel

[Celia_B]

Hi @Joanne22 

We just wanted to follow up on your concern about the issue on your Business not showing on your dashboard. May I know how you go about the issue? We simply wanted to ensure that we addressed the issue correctly. And if you require additional support with this, or if you need assistance in the future, please do not hesitate to post again. Alternatively, you can send us a Private Message. We are delighted to assist you. 

Thanks,

Cel

[Joanne22]

Hi @Celia_B . I have tried clearing the cache but its still not working. I have also tried to send you a private message but that is not working for me either. Can you tell me how to message you? Thanks so much for your help. 

[Celia_B]

Hi @Joanne22,

Thank you for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern. 

You can also access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.

Thanks, 

Cel

[Celia_B]

Hi @Joanne22,

We would appreciate a follow-up regarding the issue. Please let us know if the issue is resolved. If you need more support with this, you can reach out to us anytime and rest assured that one of our Community Forum Moderators is happy to assist you.  

Thanks, 

Cel

[Joanne22]

Hi @Celia_B ,

Appreciate the follow up. The issue is still not resolved and I still can't send a private message to help get it sorted. I have followed the instructions you provided but it just takes me to a page that says private messages and doesn't let me create or send anything. I have attached a file with a screen shot of the screen it takes me to.

Kind regards,

Jo

[Joanne22]

Hi there,

As per message chain below, I am still unable to access my account and have not been able to send a private message to healp resolve this. (see my last message below). 

Could someone please assit me with this or provide me with a phone number to contact someone. 

Kind regards,

Jo

[Earl_HD]

Hi @Joanne22,

Thanks for your post.

I'm sorry to hear that you're having issues when logging into your account. I've sent you a private message to get this sorted. 

Looking forward to hearing from you soon!
Regards,
Earl