Can't create bills

[OBRADMIN]

Create bills doesn't work. Can't view certain items under sales or purchases.

Along with not being able to email invoices.

Was no testing done before pushing through the new upgrade?

Multiple staff on site who can't perform their duties, very dissapointing MYOB.

[Melisa_D]

Hi @OBRADMIN, 

So we can take a look into this for you, can you please confirm if you get any error messages when attempting to create bills ? If possible can you please attach a screenshot of the error. 

[OBRADMIN]

Hi Melisa

Thanks for your reply.

I beleive the issue with creating bills is linked to another ITEM ID issue.

The following error message is shown when creating a bill and trying to add a line item.

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 9d28b2af-2bfe-4e57-9113-fc667667a4e3.

When clicking on the line item get the following error message also.

We could not retrieve information details for this item. Please try again later.

Picture's attached for reference.

[Melisa_D · Accepted solution]

Hi @OBRADMIN, 

Thank you for the details provided. I've had a script run over your file which should resolve this error for you, can you please sign out of your file > clear your browser cache > sign back into your file. This should now work. 

Do let me know how it goes. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

[OBRADMIN]

Hi Melisa

Yes, this has fixed the issue.

Thankyou for your help.

[QLD47]

Hello,

I have the exact same issue, can someone please assist me?

Serial number: 64723

Thanks

[Melisa_D]

Hi @QLD47, 

Sorry for the delay in my response. Are you still having issues with this ?

If you are, please let me know I'm happy to help.