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September 2022
September 2022
Hi, I worked in an event management business. How can I record to cancelled invoice with paid unrefundable deposit? The invoice was cancelled due to change of event location. The new invoice (new location) is already created but with different total amount. Thank in advance.
September 2022
September 2022
Hello @AinaJamil
You will need to have the invoice open to be able to take payments on it.
As the invoice is closed the invoice will not appear in the Take payments window already for a second payment. Below are the steps outlined to resolve that situation so that the correct payment and customer return can be created:
Note: If you don't wish to reopen that invoice, you could look at creating a new invoice for that customer for $1, recording the necessary payment on that new invoice, and then updating that invoice amount to be $0 (you will not be able to delete the line with this method, only update the amount to be $0).
Do let us know how you get on and if you require further assistance
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jlyall
a month ago
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