Cannot view Bills Enquiry - message says "something went wrong"

[Robert_]

Could someone give me some advice about error when trying to enquire on bills created 

I think it happened when when I blanked out the end date by accident

I tried refreshing the browser as suggested but still not working, thankyou 

[Melisa_D]

Hi @Robert_, 

Thanks for your post. So I can take a look into this for you, can you please attach a screenshot of the window you're in with the error message appearing. 

[Robert_]

Hi Melisa 

Not sure how to send a screenshot

Do you mind guiding me how to do or maybe by email

Thanks

[Melisa_D]

Hi @Robert_, 

I can see the screenshot, thank you. Does this happen when you click into a bill or when you're attempting to go into the bills window ? So I can investigate further, can you please retreive the chrome console errors:

To open the console can be opened using one of these methods

• Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
• Right click on the Chrome window and choose Inspect
• Using the shortcut keys Ctrl + Shift + I(nspect)

Once you've opened the console:

1. Choose the Console tab to view the logs being produced.
2. Right click and choose Clear Console
3. Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
4. You can save the log as a .TXT file and attach it to this thread or please attach a screenshot

[Robert_]

Melisa..hope this help

[Melisa_D]

Hi @Robert_, 

Thanks for those screenshots, can you please try/confirm the following:

• Can you clear your browser cache and try load the bills again, does this work ?
• Have you tried via a different browser ?
• Are you using a Mac ?
• Does this error appear when you click into a bill or when you're attempting to go into the bills window ?

[Robert_]

Hi Melisa

I have cleared the browser cache and still not working

I only use Microsoft Edge as my browser and work on a windows PC

The problem ocurrs when I go the purchases menu and click on "bills" to view/edit created bills

I can create the bills but not view them after that

Thanks again

Robert

[Melisa_D]

Hi @Robert_, 

Thanks for confirming those details. When you're creating these bills, are you adding items to the bills ? If you are, do you create an item within the create bill window ? 

[Robert_]

Hi Melisa

We dont use the item ID feature when creating bills

Regards

Robert

[Melisa_D]

Hi @Robert_, 

Can you please send me a private message with your product serial number so I can take a look into this further.