Convert order to bill

[JanineWalker]

We are trying to convert a purchase order to a bill. All items have been received. We have tried deleting and re-entering, then receive, then convert to bill. Error messages are on multiple logins and devices.

We have a message with a request ID: 8d7fbcb7-69b3-4be2-b96c-03e9f5983167

[Sean_DC]

Hi @JanineWalker 

Thank you for your post. Welcome to the MYOB Community Forum.  I would like to know more about the error. Is there any error message showing when you try to convert it? 
 

Please feel free to post again. I'm happy to assist further.

[JanineWalker]

Hi Sean

The error message is Connection error We're sorry, but something has interrupted AccountRight and you'll need to restart.

I don't think that is the same error message as last week though.

[JanineWalker]

We are trying to convert a purchase order to a bill. All items have been received. We have tried deleting and re-entering, then receive, then convert to bill. Error messages are on multiple logins and devices.

We have a message with a request ID: 8d7fbcb7-69b3-4be2-b96c-03e9f5983167.

The error message is Connection error We're sorry, but something has interrupted AccountRight and you'll need to restart.

[Sean_DC]

Hi @JanineWalker 

The error you're receiving is when AccountRight is unable to connect your file. Here's a Help Article on troubleshooting this Error: Connection Error. You may also Clear your Accountright cache and restart your device. Let me know how it goes for you. I'm happy to help further,