Credit Card Surchages dont match MYOB invoices

[Manal-Hafza]

hi team, we are trying to reconcile the charges from MYOB with the surcharges on the customer credit card payment receipts  -  they don't seem to add up. 

sometimes myob is charging us more than the total surcharges for the month 

is anyone able to provide a clear system/process to reconcile the amounts? 

thankyou 

[Yanike_S]

Hi @Manal-Hafza 

Thanks for your post. You'll be sent an invoice for any incurred fees and charges, and then billed on a monthly basis via direct debit. If you're just getting set up for online invoice payments, you can select a separate account to pay your fees and charges. See Step 5 under Get Set up in this article: Online invoice payments

If you're already set up for online invoice payments, we'll charge the same account used to pay for your MYOB subscription. If you'd like to specify a different account you can change it by clicking your business name > Sales settings > Payments tab > Edit preferences > Edit your service preferences).

Let me know if you have any further questions after going through that help article.

[Manal-Hafza]

Am i able to send you a document outlining the amounts deducted from the card, vs the calculations based on the MYOB article? 

[Yanike_S]

Hi @Manal-Hafza 

I sent you a private message with the best way to send this document. You can access your private messages by clicking on your avatar and selecting the envelop.

[Manal-Hafza]

Thanks for the message, 

it is not making much sense to me, am I able to schedule a call back please? 

04xxxxxxx , if I don't answer because I am in a meeting, please leave a voice message with a call back number 

appreciate the help! 

[Yanike_S]

Hi @Manal-Hafza 

You should have received an email from our Payby team discussing your transactions in July. If you have further questions I recommend replying to their email directly.

[Manal-Hafza]

i have not received an email, not that I can see. 

Can it be resent please? 

[Yanike_S]

Hi @Manal-Hafza 

I have sent you a private message. To access this, go to your avator on the top right and select the envelope.