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Customer Emails not Saving

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AClark73
Contributing Cover User
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Australia
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Customer Emails not Saving

Hi All - anyone else having an issue with customer emails not saving?  All the other info saves, a message comes up to advise the contact is saved.  However, when you go back into the email address has disappeared??

3 REPLIES 3
Melisa_D
MYOB Moderator
10,341 Posts
MYOB Moderator
MYOB Moderator

10,341Posts

718Kudos

1,148Solutions

Re: Customer Emails not Saving

Hi @AClark73

 

Thanks for your post. I haven't come across this, are you able to clear your browser cache and try again ? If this doesn't work can you try via a different browser. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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loney56
Contributing User
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Re: Customer Emails not Saving

I am having the same trouble too.. email addresses are not being saved into the contact...does anyone have an answer for this as I've been holding with MYOB for over an hour today with a wait time 29-33 minutes..it hasn't budged and still on hold !!!!!!!  and 1 .5 hrs yestarday with the same message....your estimated wait time is 55 minutes...still didn't get through

Melisa_D
MYOB Moderator
10,341 Posts
MYOB Moderator
MYOB Moderator

10,341Posts

718Kudos

1,148Solutions

Re: Customer Emails not Saving

Hi @loney56

 

Sorry to hear about this. If you're still having issues with this can you please clear your browser cache and attempt to save the email now. If this doesn't work can you try via a different browser. 

 

Do let me know how go. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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