Customer payment error message

[Sarah20]

Hello,

I've not had issues before but a customer is getting an error when she tries to pay by credit card. She gave me her details and I tried but got the same issue. 

The invoice template hasn't been changed and there are no issues with my bank. Any ideas? 

[ChrisMYOB]

Hello @Sarah20 

Welcome to the Community Forum.

Thanks for your post. This is something that would need to be looked into by our online payments team, I've sent you a pm with their contact information. You can access your private messages when signed into the Community Forum by clicking on to your avatar on the top right-hand corner of the window > select the envelope icon.