Delete an applied supplier credit

[KylieRyan]

Hello, I am trying to delete a credit note applied to a purchaser invoice however it keeps coming up with the message 'Something went wrong, refresh browser or contact MYOB support'. I have tried two different browsers.

[CloverQ]

Hi @KylieRyan 

I'd suggest try all of the following:

1. Clear the browser cache, or use a new window in Google Chrome Incognito mode, then try again.

2. Check if the transaction/payment is reconciled, if so, undo reconciliation then delete the supplier debit applied.

3. Open the transaction from “Find Transaction” tab and try to delete it

4. Open the transaction from “General Ledger” report and try to delete it

Please feel free to let us know how you go.