Deleting a supplier return

[deb_accounts]

Hi 

I have accidentally created two supplier returns that have been applied to an outstanding invoice. I only needed one supplier return. I have tried deleting one and I get to a screen that says something went wrong and to refresh my browser. I hope someone can help.

Maybe my only option is to create a dummy invoice?

Regards

[Melisa_D]

Hi @deb_accounts, 

Thanks for your post. If the supplier return has been matched or allocation you will need to unmatch or undo the allocation before you can delete the supplier return, I'd recommend checking if the transaction has been matched or allocated.  This Help Article has information on this. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[deb_accounts]

Hi

Unfortunately this didnt work. When I go to delete the supplier return it comes up with a message as per the photo below. Do I need to contact MYOB?

Hoping someone can help

Kind regards

Deb

[Melisa_D]

Hi @deb_accounts, 

Thank you for the screenshot. Can you please confirm if you're using a Mac or a windows computer ?