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Deleting a supplier return

deb_accounts
Experienced Cover User
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Experienced Cover User
Experienced Cover User

14Posts

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Deleting a supplier return

Hi 

I have accidentally created two supplier returns that have been applied to an outstanding invoice. I only needed one supplier return. I have tried deleting one and I get to a screen that says something went wrong and to refresh my browser. I hope someone can help.

Maybe my only option is to create a dummy invoice?

Regards

3 REPLIES 3
Melisa_D
MYOB Moderator
9,844 Posts
MYOB Moderator
MYOB Moderator

9,844Posts

692Kudos

1,114Solutions

Re: Deleting a supplier return

Hi @deb_accounts

 

Thanks for your post. If the supplier return has been matched or allocation you will need to unmatch or undo the allocation before you can delete the supplier return, I'd recommend checking if the transaction has been matched or allocated.  This Help Article has information on this. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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deb_accounts
Experienced Cover User
14 Posts
Experienced Cover User
Experienced Cover User

14Posts

0Kudos

0Solutions

Re: Deleting a supplier return

Hi

Unfortunately this didnt work. When I go to delete the supplier return it comes up with a message as per the photo below. Do I need to contact MYOB?

Hoping someone can help

Kind regards

Deb

IMG_3637.jpg

Melisa_D
MYOB Moderator
9,844 Posts
MYOB Moderator
MYOB Moderator

9,844Posts

692Kudos

1,114Solutions

Re: Deleting a supplier return

Hi @deb_accounts

 

Thank you for the screenshot. Can you please confirm if you're using a Mac or a windows computer ?

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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