Direct Credit Payment for 2 different customers

[KR62]

Hi there

I have a customer who pays by direct credit for 2 different customer accounts. This month, both customers have one $200 invoice each. The customer has paid one payment of $400, but when I do the 'create invoice payment' (doing 2 separate transactions, 1 for each customer), then go to the bank transactions to match the payments, there is nothing to match, just the original $400 payment waiting to be allocated. Meanwhile both customer accounts show that the invoices have been paid. Can someone please tell me what I am doing wrong, or how to allocate the payment?

Thanks

[Yanike_S]

Hi @KR62 

Thanks for your post. If you'd like to match one bank feed transaction to multiple MYOB transactions, click Possible match found to view the possible matches. To help find matching transactions, use the Show, Contact and Search fields. Select one or more transactions to match the bank feed transaction to then click Save. If you're matching to multiple transactions, the Out of balance must be $0.00.

Let me know if this solves it for you.