Item Error

[woodysskate1]

Something went wrong

Try refreshing your browser
If the issue persists, contact MYOB support

Happens when I try to access my items

[Carolinadg]

Hi @woodysskate1 

If you were to create an invoice for one of your items, do you also get the same error?

Regards, 

Carolina

[woodysskate1]

Yes it won't let us create invoices with the items that are having errors.

[Carolinadg]

Hi @woodysskate1 

Thanks for that, let me run some scripts over your file & see if this solves the issue. Can I please get you to confirm the last 4 digits of your serial number?

Regards, 
Carolina

[woodysskate1]

1177

[Carolinadg · Accepted solution]

Hi @woodysskate1 

Could you please log out and log back in. If you could go back and try to create an invoice for one of the items that were causing an issue and see if you can successfully create one now please? 

Regards, 
Carolina

[woodysskate1]

All fixed now, thank you.

[Gillian5]

Hi Carolina

@Carolinadg I've been having the same issue.  Are you able to assist please?

I've been on the MYOB Chat and they pointed me this way.  Task ID reference is 00T2y00001MCv5O.  

Thanks

Gillian

[Melisa_D]

Hi @Gillian5, 

Welcome to the Community Forum ! I'm happy to help, can you please confirm the last 4 digits of your product serial number.

[Gillian5]

Sure - it's 5670