Items not able to be used or edited.

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
megTB
Experienced User
40 Posts
Experienced User
Experienced User

40Posts

3Kudos

0Solutions

Solved: Go to Solution

Items not able to be used or edited.

Since the rollover, I have a variety of items that will not appear on invoices and can not be edited. I constantly get the error message: 

Something went wrong

Try refreshing your browser
If the issue persists, contact MYOB support
Is there a fix to this or do I need to delete and start again? 
Thanks Meg
5 REPLIES 5
Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Accepted Solution Solved

Re: Items not able to be used or edited.

Hi @megTB

 

Thank you for your post. I've had a script run over your file that should resolve this, can you please sign out of your file > clear your browser cache > Sign back into your file. You should be able to delete the invoice now. 

 

Do let me know how it goes. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

megTB
Experienced User
40 Posts
Experienced User
Experienced User

40Posts

3Kudos

0Solutions

Re: Items not able to be used or edited.

Thank you! Can finally get those invoices up to date.

bca2154
2 Posts
User

2Posts

1Kudos

0Solutions

Re: Items not able to be used or edited.

Hi @Melisa_D , I am having the same issue with my file (items not being able to be used in invoices or even opened from the Items page since the upgrade). May I please have the next steps/info you need from me, in order to get you to run the script over my file also? Thank you so much!

Yanike_S
MYOB Moderator
2,585 Posts
MYOB Moderator
MYOB Moderator

2,585Posts

157Kudos

380Solutions

Re: Items not able to be used or edited.

Hi @bca2154 

 

Thanks for your post. I have ran a script over your file with a serial number ending on 0191. Please sign out of your file, clear the cache and log in again. Let me know if that worked for you!

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

bca2154
2 Posts
User

2Posts

1Kudos

0Solutions

Re: Items not able to be used or edited.

It worked! Thank you so much @Yanike_S  for resolving this so quickly. I really appreciate it.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post