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Linking bills in tray to closed bills

Washontherocks
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Linking bills in tray to closed bills

I am trying to link a scanned bill ( supermarket receipt) to a closed bill. It comes up with following error message: Network request failed

I've also tried to bring up the closed invoice and try to link it with the docket in the tray. It says "succesfull" but the docket stays in the tray and the bill has no attachment.

Can anyone help?

THanks

 

3 REPLIES 3
Melisa_D
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Re: Linking bills in tray to closed bills

Hi @Washontherocks

 

Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams and being looked into, as a work around to link the In Tray document you would need to delete the bill and create a new bill using the In Tray document by clicking the ellipsis (3 dots) button at the end of the document line and choose Create bill.

 

Do let me know if you have any further questions. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

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henry_
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Re: Linking bills in tray to closed bills

Hi Melisa, 

 

Has there been any update on a fix to this error? I am also experiencing this problem.

 

Thanks,
Henry

Melisa_D
MYOB Moderator
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Re: Linking bills in tray to closed bills

Hi @henry_

 

Thanks for your post and welcome to the Community Forum ! This is still currently with our product teams, it is recommend to use the work around mentioned above.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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