MYOB Automatically Logging Users Out

[37093709]

Does anyone else get logged out randomly of MYOB Essentials when they try to save an invoice or bill they've just created, then lose all their progress and have to start again? It is a regular problem for me. I would appreicate any advice on how to save my progress before this happens because it is infuriatingly inconvenient and it wastes the time I could have been working on something else.

[Sam_R]

Hi @37093709,

Thank you for your post, however, sorry to hear about this. 

Could you please confirm which browser you use for the software? 

[37093709]

I use Google Chrome.

[Sam_R]

Hi @37093709,

Apologies for the late reply. 

We generally recommend using Chrome for our software, however, you may find that a different browser could work better for the software in your environment. 

I would suggest trying Firefox to see if the issue persists, or if it seems to be a browser-related issue with chrome. 

Do let us know how you go with this.