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MYOB Essentials - Why can't I link an existing bill to a closed invoice.

Cloud_Mind
Ultimate Partner
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Ultimate Partner
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MYOB Essentials - Why can't I link an existing bill to a closed invoice.

Hi MYOB,

 

Product:  MYOB Business Essentials 

 

I paid an invoice last week and sent the invoice to the MYOB Intray.

The invoice is sitting in the intray and I try and link it to a previous closed bill.  

I select the bill and click LINK bill I get a message to say its successful and yet the bill is still sitting in the intray and appearing unlinked.  

Yes I have refreshed my screen.

 

Is there bugs with the In-Tray in this version?



Previously CloudMindAcc
2 REPLIES 2
Tracey_H
MYOB Moderator
11,799 Posts
MYOB Moderator
MYOB Moderator

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Re: MYOB Essentials - Why can't I link an existing bill to a closed invoice.

@Cloud_Mind 

 

Hi Renae

 

In tray documents not linking to existing bills is being investigated by the devs. I understand it's not ideal, but in the meantime you can delete the bill then create a new bill using the In tray document by clicking the ellipsis button at the end of the document line and choose Create bill.

 

Having said that, I just tested this and got a Network request failed error. I refreshed the bill page which opened the link in tray document window. I clicked on Save which successfully linked the document, so that might be worth a try before deleting the bill.

 

Please let me know how you go.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Cloud_Mind
Ultimate Partner
80 Posts
Ultimate Partner
Ultimate Partner

80Posts

30Kudos

3Solutions

Re: MYOB Essentials - Why can't I link an existing bill to a closed invoice.

Hi @Tracey_H hope this gets fixed. Meantime I will just continue using ARL as I have no issues in this platform.   



Previously CloudMindAcc

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