MYOB in tray slow loading

[DLoh]

The documents in the in tray took a long time to load. It has been performing like this for a while, wondering what went wrong? Thanks!

[Komal_S]

Hi @DLoh 

At times, this can happen due to the corrupt system cache. Can you please try clearing the browser cache and let us know if there is any improvement in the loading speed?  

[MarkPattison]

I am having the same difficulty; it is taking a very long time for the bill to load making the using the In Tray not practical. I have cleared our cache and also tried a different browers. The result is the same.

Thanks Mark

[Komal_S]

Hi @MarkPattison 

Thanks for your feedback on this. If it's still happening, can you confirm the following:

• Is it happening for all the bills with intray documents attached? 
• What is the size of attachments? 

Please also send your product serial number by Private Message so we can investigate further and check if something else is causing the issue.