Migraton to MYOB Business from Accountright...how much time it requires

[Jay1996]

We pay weekly wages and I sent my back up file for Migration to MYOB business after reading that it takes Max 3 business days. 4 full business days have passed and not yet got a file completion email. My reminder not yet replied. Any updates on why it is taking longer. One Wage week has passed and we do not want another one to pass.
Also we timed the migration so that our June Invoice will be at the lower rate, but we got charged at the higher rate today. I am presuming we will get a credit? How to make sure we get it?
Now that there are no phone contact points, and everything is digital, I wasn't sure where to go, and so I am using this channel.

Would be grateful to get some replies here. Thanks

[Genreve_S]

Hi @Jay1996, 

Thanks for reaching out. 

For me to look into this and give further assistance. Please send me a private message containing your:

• Serial number 
• Full name and email address
• Company name 
• Case number of migration 

If you need any further assistance or have any other questions feel free to let us know. 

Cheers, 

Genreve

[Jay1996]

Hi Geneive,

Not sure how to private message you. When i click on send message against your name, it takes me to a screnn with just Private Messages displayed. Nothing is happening after that.

[Jay1996]

Hi again Genreve_S,

same issue if I choose the hyperlink private message.

Maybe it is temporarily not working. 

Andy advise.

[Hannah_V]

Hi, @Jay1996 apologies for the late reply.

To further assist you, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah