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No payment to my account

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No payment to my account

On the 26 th of March, I sent out some accounts. A few days later, MYOB contacted me as usual to say that the clients had paid. Some days went by without a transfer to my account, but as it was across Easter, I was patient. More days went by, and no money, so I contacted MYOB to enquire and was told that they would look into it. A few days later, one deposit appeared, so I relaxed. More days passed, and I contacted MYOB again, and supplied answers to account questions they asked. As time passed, I maintained my queries, and their response became stranger and stranger. Like, are you using our online payment system, hell, that was the crux of my problem, well explained. A client paid online, and no money was subsequently sent to me from MYOB. More questions, " are you the supplier or the client. After supplying everything including my account details, what a stupid question. Now , 37 days later, yes thirty seven days later, and many emails back and forth and still no payment from MYOB. Does anyone have any suggestions??


MYOB Moderator
210 Posts
MYOB Moderator
MYOB Moderator




Re: No payment to my account

Hi @Wesdale 


Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge.


Thanks for reaching out. We're sorry if you're having an issue with your client’s online payments. In this matter we can suggest directly asking your clients and verifying if they have sent their payments already. May we also know if you have received any email from MYOB stating that your clients pay you already? When it comes to online payment from client, you will be receiving an email once your client paid you already direct to your MYOB account. 


Do let us know how you get on and if you require further assistance.





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