Problems adding an advisor

[TessC]

I have tried to add an advisor in Business Essentials, however the invitation was not received. I have cancelled the invitation and tried again, however I get a message that the email address already exists. I'm going around in circles here.

Also, when I navigate to the Users page, there is a message that says "There was an issue loading this page, Reload page". I've reloaded many times with no luck. I've closed and reopened the browser. I have cleared the cache. I have restarted my computer. The same thing happens on my laptop and desktop.

Any help would be much appreciated.

[Komal_S · Accepted solution]

Hi @TessC 

Please send us your product serial number and advisor's email address by Private Message, so we can check if the settings are correct on our end. 

Update: Issue resolved via PM