Partner Zone

Problems adding an advisor

TessC
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Problems adding an advisor

I have tried to add an advisor in Business Essentials, however the invitation was not received. I have cancelled the invitation and tried again, however I get a message that the email address already exists. I'm going around in circles here.

Also, when I navigate to the Users page, there is a message that says "There was an issue loading this page, Reload page". I've reloaded many times with no luck. I've closed and reopened the browser. I have cleared the cache. I have restarted my computer. The same thing happens on my laptop and desktop.

Any help would be much appreciated.

1 REPLY 1
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

699Kudos

1,132Solutions

Accepted Solution Solved

Re: Problems adding an advisor

Hi @TessC 

Please send us your product serial number and advisor's email address by Private Message, so we can check if the settings are correct on our end. 


Update: Issue resolved via PM

Kind regards,
Komal

MYOB Community Support

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