Purchaser remittance advice

[blangold2019]

i cannot email the remittance advice as it shows an unrecognised error occurred CommonRules-StringRequired?

[IanChait]

Hi @blangold2019 

I had the excat same issue a few weeksd ago, and below is the response I got from one of the forum moderators.

"Could you please check the following and let us know how it goes?

- Click on the business name > Purchase settings > Email defaults, is there text entered in the Subject and Message fields under Default remittance advice email section? If not, please do fill those fields (make sure there are no odd characters) , save then try emailing again.

- Under Purchases settings > Templates, is there any template listed?

- Does the error occur for all supplier remittances, or only a particular supplier? If it's for a particular one, please go to the supplier contact, drill into the email field, Ctrl+A to select all then delete, save changes then re-enter the email address and try again.

- If the Default remittance Subject and Message fields have very long texts, please try replacing them with short texts.

If the problem persists, could you please provide screenshots of Purchase settings > Email defaults window and the Templates window, so we can try replicating it on our end."

Hope this helps.

[blangold2019]

I have received your email regarding the problems, but the problems persist, please see attached photos

[CloverQ]

Hi @blangold2019 

I'm glad to see Ian has provided some initial troubleshooting steps, thank you for following them and provide the screenshots. 

I can see that you are sending the remittance using a customised template, could you please try sending using the default AccountRight template 'Remittance Advice Pay Bills', does the same error occur then? 

If you are able to send without error using the default template, then I'd suggest opening the customised template in AccountRight desktop app, save it as a new form with a different name (for testing purpose please choose a short name without special characters/symbols), try emailing again with the new form selected as the template. If the same error occurs, potentially the existing custom form is corrupted, re-create the custom form by customising the default form (save with a new name) would be the next step.

Please do let us know how you go.