Purchases / Bills "Something Went Wrong" error message

[MarilynMcP]

Hello. I haven't been able to use this item on the menu for sometime. It did initially work after the upgrade but stopped about a month ago. I get around it but running a report but it is annoying. Please help me to fix it. The menu should work every time. The error message screenshot is attached.

I see that someone else had the same issue and was advised to go to Accounting / Manage Linked Accounts / Purchases and check that the correct liability account is listed. I have done this. Screenshot attached. It did not solve the issue. I tried linking to another account, saving, then changing back. Problem not fixed.

The next part of the previous advice was to access code and send it in. I don't understand the instructions that person was given so can't do anymore at this stage. Please advise.

[Sean_DC · Accepted solution]

Hi @MarilynMcP 

Thank you for your post. I understand that you've already tried to check your linked accounts. In this case, kindly attach here an error log from Chrome (preferred website). 

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.