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Sending an Invitation to an advisor that has had a previous invitation cancelled by mistake

Miah218
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Sending an Invitation to an advisor that has had a previous invitation cancelled by mistake

I sent an invitation to an advisor to a client file that they need access to. I thought the email address was incorrect so I cancelled the invitation. Now I cannot send an email to the correct email address and cannot figure out how to resend the invitation. 

 

I am getting the message 'There is already a user with this email. Enter a different email.

 

The status on this user is invitation cancelled however I cannot invite the correct person in?

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Melisa_D
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Re: Sending an Invitation to an advisor that has had a previous invitation cancelled by mistake

Hi @Miah218

 

Thank you for your post. Can you please send me a private message with the below details so I can take a look into this for you:

  • Serial number 
  • Your full name and email address 
  • Users email address and full name 

 

 

Update: Have resent invitation

Cheers,
Melisa

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Cswall
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Re: Sending an Invitation to an advisor that has had a previous invitation cancelled by mistake

Hi,

 

I am having the same issue as above. Are you able to help?

Melisa_D
MYOB Moderator
9,802 Posts
MYOB Moderator
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Re: Sending an Invitation to an advisor that has had a previous invitation cancelled by mistake

Hi @Cswall

 

Welcome to the Community Forum! I'm happy to help, can you please send me a private message with the below details:

  • Serial number 
  • Your full name and email address 
  • Users email address and full name 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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