Tax code does not exist error

[Rosemont]

Hi,  have logged out, cleared cache and logged back in and still getting the same error on tax codes.

[jackielee]

I am having same issue as everyone else. "Selected tax code does not exist" I have cleared browser cache cookies etc and restarted multiple times and still problem is persisting. I am using Chrome on Mac computer. Please can you help

[Jo29]

If you go to Accounting>Manage Linked Accounts>Purchases and tick I pay freight on purchases and select an Expense account for freight (any account number will do, but obviously not bank or GST) and Save

You can then enter bills per normal

The information was a recorded message on the MYOB phone line

[Rosemont]

Tried this but still get same error....

[Tracey_H]

Hi everyone

If clearing the cache and cookies hasn't resolved the issue for you can you go to Accounting>>Manage linked accounts>>Purchases>>tick I pay freight on purchases and select an account. Then try creating a new Bill.

If that doesn't resolve the issue go to Accounting>>Tax codes and check that the tax codes have accounts allocated.

Please let me know how you go.

Our teams are investigating why some users are getting this error. We do appreciate your patience and assistance.

[Alex_Int]

I just carried out this step and allocated freight to a random 'couriers and freight' account I have, and it now works for new bills only. Old bills that I try to duplicate don't save still (the majority of my bills are reoccuring so very annoying to not be able to duplicate rent/phone bills etc) -

If clearing the cache and cookies hasn't resolved the issue for you can you go to Accounting>>Manage linked accounts>>Purchases>>tick I pay freight on purchases and select an account. Then try creating a new Bill.

Can you please provide a fix for when I'm wanting to duplicate a bill?

Thanks,

Alex

[Rosemont]

Tried all of these options with still no luck.  This was working a couple of days ago.

[Caryn86]

Did the frieght account option, and working.

[SammiB]

This solution seemed to have solved the issue with a client file.

It should also be noted that it only happens on the online version and not the desktop, as I was able to process the same bill within the desktop for the client but not online. 

[kathykable]

I've cleared cache and tried the frieght option but it still isn't working....