Unable to Export to Excel

[tom-mac]

Hi

At the moment I cannot export to excel. When selecting the feature no excel file appears.

This happened in September as well and M James was able to email me a fix.

But Mike I have tried the fix from last time and did not work this time.

Help please. 

[Melisa_D]

Hi @tom-mac, 

Thanks for your post. So I can take a look into this for you, can you please retrieve the diagnostic log of the AccountRight file and attach it as a .TXT file to this thread. 

[tom-mac]

Hi Melisa

Here is the file.

[tom-mac]

Hi Melissa

Any luck with interpeting my log file.

Still cannot export to excel.

[Melisa_D]

Hi @tom-mac, 

Apologies for the delay in my response. Are you still experiencing this ?

[tom-mac]

Hi Melissa - still cannot export.

[Melisa_D]

Hi @tom-mac, 

Are you running the file on a server or a local computer ? Can you please try uninstalling and reinstalling the program, does it work ?

[tom-mac]

Hi Melissa

We use the Cloud version? 

I have uninstalled on my PC but where do I find the link to reinstall?

[Melisa_D]

Hi @tom-mac, 

Edit, apologies are you using AccountRight or MYOB Business (Essentials) ?

[tom-mac]

Using AccountRight