Unable to update info to STP2

[ginamyob]

Hi

When I go into "Prepare your payroll for STP Phase 2" in myob essentials payroll, I get an error with request ID:6f499d03-6fbc-4fe1-a842-549ef860a316

can you help, please.

[Shella_A]

Hi @ginamyob 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge.

Thank you for your post. We are sorry to hear that you are receiving an error preparing for STP Phase 2. May you please open the software in a private/incognito browser and attempt this process again? If the error persists, may you please send me a private message with the following details below: 

• Serial Number
• Company name
• Your Full Name and Email address
• Screenshot of the screen showing the error message

We will be waiting for your response. 

Cheers,

Shella_A