"Network Request Failed" error when linking scan to bill

[ersant]

Hi - I have an error where I can't link a scanned document to an existing bill available in the In Tray. The system hangs and then returns a "Network Request Failed" error. I have tried to do this on three different computers and get the same error. This has occurred over 12 hours. 

[CloverQ]

Hi @ersant 

You can workaround this particular error by deleting the bill, then create a new bill using the In Tray document instead - click on ellipsis (3 dots) button at the end of the document line and choose Create bill, this shall create the bill and establish the linking.

Please feel free to let us know how you go.

[ersant]

Hi Clover. I just tried this with a new bill tonight. It hangs, appears to not work and I get the same "Network Request Failed" error after about a minute, but when I went back into the bill the document was attached. It would be good for someone to look into this function if possible. 

[thetonto]

Have the same issue, but can't delete the invoice as it already has part payment entered against this.

I have a large regular bill so I have it as a reccuring and make weekly payments. 

Can we just have the actually functionaility work, or if MYOB are not going to be bothered to fix it then remove the function.

[CloverQ]

Hi @ersant @thetonto 

This matter has been reported to our developers, who are investigating the root cause of this issue. 

In the meantime, please do use th workaround of creating the bill using the In Tray document instead of linking the document to an existing bill. If the bill has payment recorded, you can consider deleting the payment then delete the bill, before creating the bill from the In Tray document.