Support over the festive season - 2018

Community Manager
5,968 Posts
Community Manager
Community Manager




Hi all,


Please note our operating hours for phone and Live Chat support over the 2018 holiday season:


Day Date Operating Hours
Monday 17-Dec-18 7:00 AM-8:00PM (AEDT)
Tuesday 18-Dec-18 7:00 AM-8:00PM (AEDT)
Wednesday 19-Dec-18 7:00 AM-8:00PM (AEDT)
Thursday 20-Dec-18 7:00 AM-8:00PM (AEDT)
Friday 21-Dec-18 7:00 AM-8:00PM (AEDT)
Saturday 22-Dec-18 CLOSED*
Sunday 23-Dec-18 CLOSED* 
Monday 24-Dec-18 CLOSED*
Tuesday 25-Dec-18 CLOSED
Wednesday 26-Dec-18 CLOSED
Thursday 27-Dec-18 8:00am -6:00pm (AEDT)
Friday 28-Dec-18 8:00am -6:00pm (AEDT)
Saturday 29-Dec-18 CLOSED* 
Sunday 30-Dec-18 CLOSED* 
Monday 31-Dec-18 CLOSED* 
Tuesday 1-Jan-19 CLOSED
Wednesday onwards 2-Jan-19 Back to normal 


* Support for Point-of-Sale / Retail products available betwen - 9:00 - 5:00pm AEDT


As always, we encourage you to use this forum or our extensive Help articles for your support needs.


We hope you have a safe and happy festive season.



Suja Pillai

Social Support and Community Manager

MYOB Australia Pty Ltd

4 Posts
Cover User

I desperately need help from tech support regarding a message I have setting up a new secondary file.

It could not be created because of a activation error. 


Funny I had no problem getting through to the sales department a few days ago to pay for the creation of the file.


6 Posts
Cover User

Should not be closed at EOM, many people/businesses work during the Christmas period!

MYOB Product Team
6,310 Posts
MYOB Product Team

Hi @Jogi


I had stumbled across your other Post: Purchased another subscription for client


I've responded to that thread asking for some details, once I have these I can take a look into the problem.