Partner Zone

Cannot add new Employee's superannuation fund to employee file - Cbus Super

Versacegal1
Experienced User
13 Posts
Experienced User
Experienced User

13Posts

10Kudos

1Solutions

Solved: Go to Solution

Cannot add new Employee's superannuation fund to employee file - Cbus Super

I'm entering a new employee's details in to Essentials, and Cbus Super is not coming up as a fund in the dropdown list of super funds, which is their choice of fund.   Is there a fast solution to this? I need to process pay for this employee tomorrow, so really need it sorted asap.

4 REPLIES 4
CloverQ
MYOB Moderator
8,679 Posts
MYOB Moderator
Australia
MYOB Moderator

8,679Posts

726Kudos

1,326Solutions

Re: Cannot add new Employee's superannuation fund to employee file - Cbus Super

Hi @Versacegal1 

 

Here is the list of super funds that you can select from, please search the fund by its SPIN/USI instead of by its name, the fund may be under a different name as you know it.

Kind regards,
Clover

MYOB Community Support

Online Help| Forum Search|Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Versacegal1
Experienced User
13 Posts
Experienced User
Experienced User

13Posts

10Kudos

1Solutions

Accepted Solution Solved

Re: Cannot add new Employee's superannuation fund to employee file - Cbus Super - SOLVED

So, after getting disconnected 3 times from the MYOB customer service line, I called up CBus Super and asked if they had any alternative names I could try entering - lo and behold, the long form name of the super fund works. (Construction and Building Unions Super.) Sorted!

Versacegal1
Experienced User
13 Posts
Experienced User
Experienced User

13Posts

10Kudos

1Solutions

Re: Cannot add new Employee's superannuation fund to employee file - Cbus Super

Hi Clover, 

I would have searched via the USI, but the search fields were red, and not allowing me to do so.  Not sure how to get around that, but I have since solved the problem myself.

CloverQ
MYOB Moderator
8,679 Posts
MYOB Moderator
Australia
MYOB Moderator

8,679Posts

726Kudos

1,326Solutions

Re: Cannot add new Employee's superannuation fund to employee file - Cbus Super

Hi @Versacegal1 

 

Thank you for the update, I'm glad to hear you have found the answer. 

 

Just for future reference, should you have similar problem again, please feel free to use the list I linked above to look up super funds by their USI/SPIN, then select the corresponding name in Essentials. 

 

Please feel free to reach out again if you have any other questions.

Kind regards,
Clover

MYOB Community Support

Online Help| Forum Search|Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post