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INVOICES STILL SHOWING AS OUTSTANDING EVEN WITH ZERO BALANCES IN ESSENTIALS

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Shmic
Partner
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Partner
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INVOICES STILL SHOWING AS OUTSTANDING EVEN WITH ZERO BALANCES IN ESSENTIALS

How do I remove fully paid invoices from the list of Overdue/Oustanding invoices in MYOB Essentials.

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Komal_S
MYOB Moderator
7,693 Posts
MYOB Moderator
MYOB Moderator

7,693Posts

679Kudos

1,090Solutions

Re: INVOICES STILL SHOWING AS OUTSTANDING EVEN WITH ZERO BALANCES IN ESSENTIALS

Hi @Shmic 

 

If an invoice is closed by using a discount line to close the invoice, even though the invoice has a zero dollar balance, it will still show as open and will show as an overdue invoice. Our developers are working on fixing this permanently, and in the meanwhile, please follow the steps given below: 

 

  1. If there is any payment taken on that invoice, open the invoice and you will find the payments under the Activity.
  2. Click on the latest payment reference number and open the payment(make a note of all details).
  3. Delete the last payment (ensure it is not reconciled else undo reconciliation first).
  4. Redo the payment again and the invoice will now show as closed.

Kind regards,
Komal

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