Link a User ID to your MYOB account

[KylaACFEB]

I changed my email address on Essentials and yesterday contaced MYOB to change it on my.MYOB.

Now, I can log into my Essentials account but when I get in its asking me to

Link a User ID to your MYOB account

I have tried every possible user id and password to no avail.  It is pre-filled with 'Administrator' and my password, but nothing is working.  I have tried lots of other possible combinations as well

I waited for half an hour to speak to someone who had no clue what I was talking about, who then transferred me to another dept. I waited another 20 mins, being told I was next in the queue, then got cut off!!

I have wasted most of my morning on this now. 

[Melisa_D · Accepted solution]

Hi @KylaACFEB, 

Sorry to hear about this. Are you able to try Administrator and leave the password blank ? If this doesn't work,  I'd be happy to take a look into this for you. Can you please send me a private message with the following information:

• Serial number 
• Full name and confirmation of the updated email address 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[KylaACFEB]

This worked!!

Thanks so much.

[Raew]

@Melisa_D Please please can you help me - I have had the exact same problem. I changed my email address and now i can't log into my company file. please help me!!!

[Melisa_D]

Hi @Raew, 

Thanks for your post. Are you able to try Administrator and leave the password blank, does this work ?

Do let me know how you go. 

[Raew]

Thanks @Melisa_D yes ive tried it tells me that my user id or password is incorrect but i didnt change it. I just changed my email address. I have always just left the administrator password blank. THANKS!

[Melisa_D]

Hi @Raew, 

Has changing your email address resolved this ? If you do need further assistance please do let me know. 

[AG2022]

Hello @Melisa_D , I am having the same issue - It is requiring me to link a User ID and I tried my login and I also tried the Administrator as User ID and left the password blank but both are not working. I have refreshed the page multiple times but it always go back to the link User ID page. 

[Melisa_D]

Hi @AG2022, 

Thanks for your post and welcome to the Community Forum ! Can you please send me a private message with your product serial number and a screenshot of the window when this happens so I can look into this for you. 

[annad]

Me too, I am still waiting - I actually left MYOB because of that issue and the non- response from MYOB.

I am trying to close my account today and have been transferred once already and now waiting for 1 hour 28 minutes as we speak.