2FA email not being received

Trusted User Liz_A
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2FA email not being received

I am trying to access a new client's file in Essentials and the 2FA email is not coming through - is there a problem?

 

 

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Trusted User Liz_A
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Re: 2FA email not being received

Mmmmm - so do I just tell my client "Bad luck - I can't access your file and do some work for you because MYOB has a problem?"

MYOB Moderator Melisa_D
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Re: 2FA email not being received

Hi @Liz_A

 

Sorry to hear you are experiencing this issue, can I please clarify whether the email has come through ? 

 

Please let us know, we are more than happy to assist. 

Cheers,
Melisa

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Trusted User Liz_A
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Re: 2FA email not being received

Hi @Melisa_D

 

No, I still haven't received an email for Essentials even after cleaning up my system and restarting and accepting the invitation again. I have also tried logging into a client's on-line AR 2019.2 file and haven't received a 2FA email for this file that I have been able to access before.

 

Regard

Liz

 

 

Trusted User Liz_A
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Re: 2FA email not being received

AND I have tried switching off the modem as per a suggestion I saw on here - it says it has sent me an email and still nothing!

 

Regards

Liz

MYOB Moderator Melisa_D
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Re: 2FA email not being received

Hi @Liz_A

 

In order to look into this can you please send me a private message with the following details; 

  • Serial number 
  • Email address not receiving 2FA email

In the mean time if you have still not received this code, you can switch your 2FA to the Authenticator app where you can generate the codes via your phone. 

Cheers,
Melisa

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Trusted User Liz_A
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Re: 2FA email not being received

I don't think my SN is relevant as I have been invited at my email address by a client to access his Essentials account on-line.

 

Regards

Liz

Trusted User Liz_A
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Re: 2FA email not being received

Still can't access my client's file!

 

Regards

Liz

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Trusted User Liz_A
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Re: 2FA email not being received

As advised by my service provider, I asked my client to email to my private address as my business address has mysteriously stopped received 2FA from MYOB even though up until a few days ago, it worked fine. My service provider says he is unable to get assistance from MYOB and he has another client with the same problem and if I want to access my other clients' AR2019.2 files, it seems they will have to invite me on my private email address as well. This is very frustrating and looks unprofessional for MYOB and for me. Why has this started happening?

 

Regards

Liz

MYOB Moderator Melisa_D
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Re: 2FA email not being received

Hi @Liz_A,, 

 

Thank you for working with me via private message. As discussed it seems to be an issue with the service providers end. 

 

Please do let me know how you go with this. 

Cheers,
Melisa

MYOB Community Support

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