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Accountright 19 2016.3

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Contributing Cover User SNJ
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SNJ
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Accountright 19 2016.3

Hi all,

 

I am trying to send a customer a statement. They have 4 outstanding invoices, but the statement will only show/print the last one.

 

I noticed this with previous versions of AccountRight and Essentials.

 

I guess it is some setting somewhere but I can't find it. Can anyone help with this?

 

As a note to MYOB developers - it's not a good default setting to just have one outstanding invoice sent to customers in statements. It makes no sense at all, and it causes more trouble because they think there is only one invoice to settle.   Please change it.

 

Of cxourse if it's not to do with some default setting then the whole functionality is is naff.  

 

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MYOB Moderator Steven_M
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Steven_M
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Re: Accountright 19 2016.3

Hi @SNJ

 

When you are producing your statements in AccountRight what layout are using - Invoice or Activity? If you are using Activity I would be make sure that the date range on the Print/Email Statements window includes the dates of those outstanding invoices.

Along with that are you using a default form or a customise form for your statements? 

Finally the customer's balance will be displayed on the Print/Email Statements window does that balance agree with the balance of the one invoice or the outstanding invoices?

Kind regards,
Steven

MYOB Community Support

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Contributing Cover User SNJ
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Re: Accountright 19 2016.3

Hi Steven,

 

My god - I'm sorry I'm cracking up! The invoices I thought were 'open' are actually closed -which is why they don't appear on the statement!

 

I do apologise. I think we can chalk it down to another senior moment. :-(

 

Thanks so much for getting back to me, and sorry for wasting your time. 

 

-Simon

 

MYOB Moderator Steven_M
30,427 Posts
MYOB Moderator
New Zealand
Steven_M
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4438Solutions

Re: Accountright 19 2016.3

Hi @SNJ

 

Good to hear that it was just the one invoice and it's (now) working as intended. Thanks for letting us know.

If you do have any further enquiries don't hesitate to post on the MYOB Community Forum again.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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