Aw Snap error or Tab Crashing while using Essentials

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MYOB Product Team Haydes
6,187 Posts
MYOB Product Team
Australia
MYOB Product Team

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Solved: Go to Solution

Aw Snap error or Tab Crashing while using Essentials

Product: MYOB Essentials

Status: Resolved

 

Symptoms:

Aw Snap.PNG

 

When entering a multiple line Invoice or Bill into Essentials using Google Chrome, after a period of time the Browser Tab will crash and present: "Aw, Snap! Something went wrong while displaying this webpage"


Cause:

After entering the multiple lines, the memory usage for the tab will increase to beyond the limit for Chrome and eventually crash.


Workaround/Resolution:

The current workaround we have until this is resolved is to use an alternative browser such as Firefox or Opera.

 

Our Development Teams are currently investigating the underlying cause and working to a full resolution for all users.

 

We will post updates to this thread, if you are signed into the forum you can be notified of updates by clicking the Subscribe button in the top-right of this page.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
1 REPLY 1
MYOB Moderator Steven_M
32,166 Posts
MYOB Moderator
New Zealand
MYOB Moderator

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Accepted Solution Solved

Re: Aw Snap error or Tab Crashing while using Essentials

Hi Everyone

Thank you for patience while our team do investigate this error.

 

We have identified the cause of that message and implemented some changes with MYOB Essentials. Clients shouldn't encounter that Aw Snap message going forward.

 

Note: If you are still encountering that message, do ensure that you clear your Internet Browser's cache prior to testing again.

Kind regards,
Steven

MYOB Community Support

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